Last Friday, we hold a party of the Experience sharing.
Here are some of the colleagues' sharing.
Amy: I am very happy Malaysian customers order, in the follow-up period of time, although the process is more tormented, I use the calm, patient follow-up, understand the details of each section, and then repeatedly confirm the details with the customer, the customer also trusted myself, so finally very happy to order. Conclusion: In the future follow-up customers must be more patient than customers, there are problems they do not understand, must be timely feedback with customers.
Wing: After the experience of the first few orders, because I did not have a good customer trust and customer reasons, after these times of experience, I learned to make friends with customers, establish trust with customers, solve problems for customers, and finally customers in a large number of suppliers choose me, and customers The household also wrote a thank-you letter to me and concluded: building trust relationship with customers is very important.
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